---
type: "Legal Document"
title: "Terms of service"
description: "Terms of service provision by HARTA.agency - scope of services, rules of cooperation, remuneration, complaints and final provisions."
resource: "https://harta.agency/en/terms-and-conditions/"
lang: "en"
status: "stable"
headline: "Terms of service provision"
generated:
  by: "process:harta-okf/1.0"
  at: "2026-08-19T18:40:03+00:00"
verified:
  - by: "human:m.gawanowski@harta.agency"
    at: "2026-08-19"
sources:
  - resource: "https://harta.agency/en/terms-and-conditions/"
    last_modified: "2026-08-19"
stale_after: "2027-08-19"
---

### §1. General provisions
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### §2. Scope of services
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### §3. Rules and stages of cooperation
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### §4. Remuneration and payments
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### §5. Obligations of the parties
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### §6. Complaints
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### §7. Personal data
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### §8. Online sale of market analyses
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- Prices are shown as net amounts. Polish VAT (23%) is added at payment; for an EU VAT payer outside Poland whose number is confirmed in the VIES system when placing the order, the reverse charge mechanism applies and the net amount is charged. The settlement currency is the currency of the language version of the website from which the order is placed: PLN (Polish version), RON (Romanian) or EUR (English).
- Payment is made in advance via the payment operator Stripe (card and local payment methods). The Service Provider does not store payment card data.
- The report is delivered to the e-mail address given in the order - as an attachment and a download link valid for 30 days - within the time indicated when placing the order, counted from the payment being confirmed.
- An invoice is issued for every paid order and sent electronically to the e-mail address provided, to which the Customer consents (e-invoice). For EU VAT payers with a valid VAT number, the reverse charge mechanism applies.
- The analysis is prepared to individual order, according to the parameters indicated by the Customer (category, scope, report language). A single order may cover several categories, and the Customer selects the scope for each of them separately; the price is charged per category according to the price list in force at the time the order is placed.
- For an order covering at least two categories, the Service Provider adds the combined report at no extra charge - a summary of the ordered categories together with a recommendation on the order of entry. The combined report forms part of the service and is delivered together with the individual category reports. The minimum number of categories qualifying for the combined report is stated in the order form at the time of ordering.
- If any item of the order covers a custom scope, the entire order is handled as a quotation: the Service Provider sends the quote to the e-mail address given, and the contract is concluded when the Customer accepts it. In this mode no online payment is collected when the order is placed.
- Analyses are offered exclusively to businesses. By placing an order, the Customer declares that they order the analysis in connection with their business activity and that the contract has a professional character for them. A business Customer has no statutory right to withdraw from the contract; once the contract has been concluded, they may not unilaterally cancel an order whose performance has started.
- If, despite the above declaration, the contract does not have a professional character for a Customer who is a natural person (a sole trader with consumer rights), that Customer may withdraw from the contract within 14 days of its conclusion without giving any reason - an e-mail to kontakt@harta.agency before the deadline is sufficient; the model withdrawal form annexed to the Polish Consumer Rights Act (Annex 2) may be used. The payment is refunded without undue delay, no later than within 14 days of receipt of the statement, using the same means of payment.
- Such a Customer, by ticking the box in the form, expressly requests performance of the service before the expiry of the withdrawal period, and by accepting the terms consents to the delivery of the digital content (the report) before the expiry of that period and acknowledges that upon delivery of the report (full performance of the service) they lose the right to withdraw from the contract (Article 38(1)(1) and (13) of the Polish Consumer Rights Act). The Service Provider sends a confirmation of the conclusion of the contract, including information about these declarations, on a durable medium - to the e-mail address provided. In the event of withdrawal before delivery of the report, the price is refunded less a proportionate amount for the part of the service performed up to the moment of withdrawal.
- The report is delivered as a PDF file without technical protection measures; a free, commonly available PDF viewer is sufficient to read it. Placing an order and receiving the report require a device with internet access and an up-to-date web browser, and an active e-mail address. The Customer must not supply any unlawful content.
- Complaints regarding analyses may be sent to kontakt@harta.agency; they are handled within 14 days. If payment for a placed order is not completed, the Service Provider may send a single reminder e-mail about the order to the address provided; unpaid orders are cancelled automatically after 30 days.

### §9. Final provisions
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Last updated: 10 August 2026


# Wersje językowe
- [PL](/pl/company/regulamin.md)
- [RO](/ro/company/termeni-si-conditii.md)