--- type: "Article" title: "How to Change a Product Warranty on eMAG?" description: "Adding a warranty attribute to your eMAG offers is a simple way to lift conversion and customer trust. We show you step by step how to set it." resource: "https://harta.agency/en/how-to-change-product-warranty-on-emag/" tags: ["emag"] lang: "en" status: "stable" generated: by: "process:harta-okf/1.0" at: "2026-08-16T09:02:02+00:00" verified: - by: "human:m.gawanowski@harta.agency" at: "2026-08-19" sources: - resource: "https://harta.agency/en/how-to-change-product-warranty-on-emag/" last_modified: "2026-08-16" stale_after: "2027-08-19" --- # Streszczenie Adding a warranty attribute to your eMAG offers is a simple way to lift conversion and customer trust. We show you step by step how to set it. # Treść In this guide we will show you how to set the warranty attribute correctly for the products you offer. ![eMAG dashboard - how to start selling with harta marketplace agency](https://harta.agency/wp-content/uploads/2025/06/jak-zaczac-sprzedawac-na-emag.png) What are the benefits of setting a warranty on eMAG? ### Greater competitiveness Buyers often prefer products with a warranty, which can increase your sales compared with competitors offering similar products without one. ### Increased customer trust A warranty makes customers feel more confident about buying from you. That can lead to a higher conversion rate. ### Better visibility and a stand-out offer eMAG can promote offers with a warranty more effectively - they may appear higher in search results or carry extra badges, which draws customers' attention. ### Lower risk of returns If a customer knows the product has a warranty, they may be less inclined to return it within the standard return window - instead, they will use the warranty if a problem comes up. ### Building customer loyalty A customer who has a good experience with your warranty may come back for more, knowing that you care about their satisfaction. ### Better reputation on the platform Good customer reviews and a lower return rate can improve your rating as a seller on eMAG, which increases your credibility over the longer term. **In short:** you can set a warranty on a single offer in the offer editor (advanced view, the *Warranty* field), or in bulk with an XLS sheet from *Products -> Product categories*, column *Stock & Price* - in the sheet this is column S. The warranty period on eMAG is given **in months**, not years - that is the single most common slip on a first import. How do you set a warranty on eMAG? Warranties on eMAG can be set manually or in bulk. Use the links below to jump to the right section of the guide. 1. [Setting a warranty manually on eMAG](#manualne) - suitable when you set the parameter for a small offer. 2. [Bulk warranty change through an XLS sheet - the advanced option](#zmiana) - a great choice when we want to make changes across several hundred or several thousand offers. ## Setting a warranty manually on eMAG. 1. To set a warranty on eMAG, log in to the admin panel and then **go to the My offers -> General tab.** ![Moje Oferty in eMAG - guide to changing the warranty from harta.agency](https://harta.agency/wp-content/uploads/2025/02/Gwarancja_1_desktop-1024x1024.jpg) 2. Next we open the offer for editing using **the small pencil button.** ![editing a product warranty in eMAG - harta guide](https://harta.agency/wp-content/uploads/2025/02/Gwarancja_2_desktop-1024x1024-1.jpg) 3. **We select the advanced view**. Additional fields will appear, among them **the warranty.** ![advanced offer view in eMAG - harta guide](https://harta.agency/wp-content/uploads/2025/02/Gwarancja_3_desktop-1024x1024-1.jpg) 4. In the "Warranty" field we enter the right value. On eMAG, the warranty period is given in months. So **if it is meant to be 2 years - we enter "24".** ![how to change product warranties manually in eMAG Marketplace - Harta agency guide](https://harta.agency/wp-content/uploads/2025/02/Gwarancja_4_desktop-1024x1024.jpg) 5. We save the changes. **Done.** ![offer view in eMAG - guide to changing the warranty from harta](https://harta.agency/wp-content/uploads/2025/02/Gwarancja_5_desktop-1024x1024.jpg) With this method you can **make changes quickly** on individual offers. ## Bulk warranty change on eMAG through an XLS sheet. To change the warranty attribute in bulk on eMAG, we will need a program that handles XLS spreadsheets. The best choice here is **Microsoft Excel, which we recommend, because other programs can distort the sheet and prevent a correct import.** 1. We start by logging in to the eMAG admin panel and then **go to the Products -> Product categories tab.** ![generating an excel file with the warranty - harta.agency guide](https://harta.agency/wp-content/uploads/2025/02/gwarancja_xls_1-1024x1024.jpg) 2. Next we select the column **Stock & Price.** ![generating an xls with the warranty in eMAG](https://harta.agency/wp-content/uploads/2025/02/gwarancja_xls_2-1024x1024.jpg) 3. The next step is to generate an XLS sheet with the list of our offers. This is done with the **Update Offer button,** and after pressing it we have to wait for the file to be generated. Depending on the size of your offer, this can take anything from a few dozen seconds to a few minutes. Once it is ready, **the button will turn dark blue**, which means we can download the sheet. The file can be generated for the whole offer or separately for individual categories. ![the process of generating a file with the warranty attribute in eMAG Marketplace](https://harta.agency/wp-content/uploads/2025/02/gwarancja_xls_3-1024x1024.jpg) 4. We open the file and go to the sheet **Oferty.** ![editing the excel file with the warranty in eMAG Marketplace harta agency](https://harta.agency/wp-content/uploads/2025/02/gwarancja_xls_4-1024x1024.jpg) 5. We go to **column S,** where we edit the individual rows that correspond to the offers. On eMAG, the warranty period is given in months. So if it is meant to be **2 years - we enter "24"**. Once the new values are in, we save the file. ![changing the warranty attribute in excel for eMAG Marketplace Harta.agency guide](https://harta.agency/wp-content/uploads/2025/02/gwarancja_xls_5-1024x1024.jpg) 6. We go to the eMAG admin panel and select the tab **Import z Excela.** ![importing an XLS file in eMAG Marketplace warranty harta agency](https://harta.agency/wp-content/uploads/2025/02/gwarancja_xls_6-1024x1024.jpg) 7. Next we select the button**Importuj XLS.** ![adding an excel file with the warranty to eMAG Harta.agency](https://harta.agency/wp-content/uploads/2025/02/gwarancja_xls_7-1024x1024.jpg) 8. We add our file and click **Dodaj.** ![how to add a file with the warranty to eMAG.ro](https://harta.agency/wp-content/uploads/2025/02/gwarancja_xls_8-1024x1024.jpg) 9. We wait for the file to be processed and then **check whether the import completed successfully.** ![import error, partially imported - guide - harta marketplace agency](https://harta.agency/wp-content/uploads/2025/02/gwarancja_xls_9-1024x1024.jpg) #### Did the import fail or only go through partially? [Write to us](/en/company/contact.md) or leave a comment. We will check what happened and suggest a solution. ## Related reading A warranty is one of the attributes that build trust in an offer - alongside complete GPSR data, a good description and a sensible price. To check whether your price can hold its own in the category, start with an [eMAG category market analysis](/en/services/emag-market-analysis.md), and work out the margin after commission with the [eMAG profitability calculator](/en/computations/emag-profitability-calculator.md). See also: - [How to implement GPSR on eMAG](/en/knowledge-base/how-to-implement-gpsr-on-emag.md) - [Updating offers on eMAG step by step](/en/knowledge-base/updating-offers-on-emag-step-by-step.md) - [Promotional and voucher campaigns on eMAG](/en/knowledge-base/promotional-and-voucher-campaigns-on-emag.md) - [How to start selling on eMAG](/en/services/how-to-start-on-emag.md) # Kategorie - eMAG # Źródło https://harta.agency/en/how-to-change-product-warranty-on-emag/