We get to know the account and your sales goals
We establish the scope of the business, the markets, the product range and the seller's biggest problems.
eMAG account audit
An audit of your eMAG account
Find out what is really holding back sales on your eMAG account. We look at more than offer visibility - we go through the whole sales process, from account setup and product documentation, through pricing, advertising and logistics, all the way to compliance with the platform's requirements. You get a concrete plan of changes, not a set of generic tips.
We know eMAG inside out
For years we have specialised in growing sales on the Romanian, Hungarian and Bulgarian markets. Because we know the eMAG platform "inside out", we can point you quickly and effectively to the moves that take your account to a completely different level.
The audit covers a full analysis of every core element of the account, and on that basis we build a strategy of your own, shaped by the specifics of your products.
We show you not only what is wrong, but also where, how and in what order to fix it.
What does the eMAG account audit cover?
We analyse your account against the list below:
01
Account fundamentals
We review every metric, every rating and the technical setup, and where each of them can be improved.
02
Order flow
We check that orders are fulfilled correctly, look for ways to cut returns and complaints, and trace what is causing the problems.
03
Products and offers
We assess the quality of your product documentation and offers for SEO and visibility - and point to specific ways to optimise them.
04
Competitors and pricing
We analyse what your competitors offer and set it against yours. Then we advise on the sales and pricing strategies that will make you stand out.
05
Logistics and optimisation
We check whether your logistics and eMAG-related integrations pay off, and suggest solutions that cut costs and make the work easier.
06
Promotions and eMAG Ads
We analyse your participation in promotional campaigns, your ad setup and the way the budget is spent. We point out the products worth promoting and the steps that reduce the risk of unprofitable campaigns.
07
Compliance and offer safety
We check GPSR data, warranties, tax information, manufacturer documentation and the remaining eMAG requirements. We flag the gaps that can limit visibility or get offers blocked.
08
Action plan and priorities
We do not stop at naming the problems. You get an ordered list of changes - from the most urgent and the easiest to implement, through to the work that takes longer.
What do you get once the audit is done?
The audit produces a working document you can act on straight away - not a slide deck and not a one-size-fits-all checklist.
Tailored audit report
A document built from the data on your own eMAG account - no generic checklists, no vague advice.
Summary of the key problems
The report opens with the main findings, the risks and the room your account has to grow.
Specific recommendations
For every problem we explain what to fix, why it matters and what effect the fix can have.
Implementation priorities
We separate what needs an immediate response, what is a quick win and what is a long-term task.
Links into the eMAG panel
Wherever possible we add direct links to the panel sections where the recommended changes need to be made.
Data, metrics and examples
The report carries measurable information on offers, prices, fulfilment times, product documentation, advertising and account health.
See what our audit looks like
We do not hand over an auto-generated checklist. Every report is written individually, based on the data, the settings and the offers found on the seller's account.
These extracts come from a sample report - client data anonymised. Full recommendations go to our clients only.
Order an audit- 100% of offers have a Handling Time other than 0 - this lowers offer visibility in the eMAG algorithm.
- Not a single offer is assigned to a product family, so reviews do not pool across variants.
100%
of offers with Handling Time ≠ 0
100%
of offers outside product families
Handling Time - the current setting stretches the declared delivery time and pushes offers down the listing. Recommended change:
Where to change it in eMAG:
- Bulk offer editing (Stock & Price → Update offer)
- Return time settings
Immediate
Quick wins
Long term
An audit can uncover, among other things:
- settings that suppress offer visibility
- an incorrect Handling Time
- incomplete product characteristics
- missing product families
- errors in delivery costs and times
- unprofitable eMAG Ads campaigns
- missing GPSR data
- problems with pricing and promotions
- incorrect volumetric weight
- the risk of account quality metrics slipping
The analysis covers, among other things, Handling Time, RRP, warranties, how complete the descriptions are, product families, campaigns, VAT OSS, GPSR, volumetric weight and package definitions.
How does the audit work?
From the first call to the report walkthrough - in four steps.
We analyse the eMAG account
We check the setup, the metrics, the offers, orders, logistics, promotions and documentation compliance.
We write the report
We describe the problems we found, why they matter and the solutions we recommend.
We talk through the next steps
We set out the order in which to implement the changes and answer your questions about the audit findings.
An eMAG account audit is for you if:
- sales are not growing the way you expected
- you do not know why your offers get so little visibility
- you are paying for ads but not seeing the return
- returns or cancelled orders are running too high
- you want to enter further eMAG markets
- the account has been run without a coherent strategy
- you plan to increase the number of products
- you want the account checked before you start scaling hard
A strategy of your own - what sets us apart?
We run the audit to a proven framework, one shaped by how the eMAG marketplace actually works. But we know how much it matters to look at every factor through the lens of the particular business.
The real value of an audit lies in how individual it is. We work to understand your needs, so that the solutions we suggest are the best ones and cut to fit.
Frequently asked questions about the eMAG account audit
Yes. We then focus on account configuration, catalogue structure, listing quality, prices and logistics - so the account is well prepared for launch. Analysing campaigns, conversion and returns becomes possible once data has built up.
The fullest audit is done with access to your eMAG seller account. If you use an integrator or an OMS, we may also ask for data on how orders, prices and stock are synchronised.
The audit covers eight areas: account configuration, order flow, products and listings, competition and prices, logistics, promotions and eMAG Ads, listing compliance with platform requirements (including GPSR and warranties), and an action plan with priorities.
Yes, if campaigns are running on the account and there is enough data history. We check the campaign structure, product selection, spend and how advertising costs relate to margin.
An individual report built on the data from your account: a summary of the problems, concrete recommendations with reasoning, implementation priorities and direct links to the sections of the eMAG panel where the changes are made.
Among others: incorrect Handling Time, listings outside product families, incomplete characteristics, missing GPSR data, delivery cost errors and unprofitable campaigns - settings that directly lower the visibility and profitability of sales.
Yes. The report can serve your team as an action plan or become the starting point of a wider collaboration - we can take over listing improvements, account configuration, ad campaigns and integrations, among others.
The number of products, the account history, the number of markets and the campaigns you run. Before we start, we agree together on the areas to analyse, the access we need and the form the report takes.
Want to grow sales across multiple marketplaces?
Put our know-how and our strategies to work, and open the door to global markets for your company. Order an account audit.
Order an audit