Review of the current state
We start with what is already there: listings, metrics, campaigns, margin. The output is a list of fixes ordered by impact on sales, not by how easy they are.
eMAG agency
We run your eMAG seller account - from the first listing to the sales result
eMAG account management is not one job, it is a dozen recurring ones. Catalogue, pricing, stock, campaigns, reviews, returns and account health - each of them can stall your sales on its own. We take them over in full or in part, depending on what you already have covered in-house.
Ongoing management instead of one-off advice
Running an eMAG account means systematically watching a dozen things at once: whether listings are live and correctly described, whether prices still hold a margin after commission and currency conversion, whether stock matches the warehouse, whether campaigns are burning budget, and whether account metrics are drifting towards the threshold where the platform starts limiting visibility.
We have been doing this for five years as an eMAG agency, across nine European markets - 210 seller accounts have passed through our hands. That experience comes down to one practical thing: we know the order in which the work has to be done so that an account starts selling before patience and budget run out.
We work on your account, your data and your pricing decisions - we know where in the seller panel to look when sales start dropping.
eMAG account management: what we actually do
We take the whole thing or single areas - and in each of them we can work alongside your own team.
01
Catalogue and listings
Creating and cleaning up listings, descriptions built for platform requirements, attributes, images, variants and fixing the validation errors that block publication.
Learn more 02eMAG ADS campaigns
Running campaigns and keeping cost of sale under control: structure, bids, exclusions and budget spread across the seasonality of your category.
Learn more 03Account health
Metrics, dispatch times, returns, customer questions and reviews - the area that most often quietly reduces the visibility of your offers.
Learn more 04Pricing and profitability
Margin control after commission, logistics and currency conversion; a measured response to competitors instead of blindly cutting the price.
Learn more 05Assortment decisions
Before we publish hundreds of listings, we check which categories have room for your goods and at which price points.
Learn more 06Integration and automation
Connecting eMAG to your system, synchronising stock and prices, and scripts that close the gaps where the process keeps jamming.
Learn more
Contact
Let us talk about your eMAG account
Tell us what you sell and where the account stands, if you already have one. We reply on working days - with a proposal of where we would start, or a plain answer that you do not need an agency at this stage.
Book a call about account management
Fields marked with an asterisk are required. No template offers: we read what you write and reply to the point.
Four steps from takeover to routine
Fixing the basics
First whatever is blocking: validation errors, gaps in product cards, prices with no margin, unanswered customer questions. Without that, advertising only accelerates the losses.
Growth
Only on a tidy account do we switch on catalogue expansion and campaigns - with a budget matched to category seasonality and to what the account can actually handle.
Routine and reporting
A steady rhythm of work plus a report that says what changed and why. Without the report, account management turns into an invoice with nothing behind it.
When our management makes sense
- You have the goods and want to enter eMAG, but nobody in the company has time to run it day to day.
- The account is live, sales have stalled, and it is unclear whether prices, listings or account metrics are to blame.
- You list hundreds or thousands of SKUs and manual updating has stopped adding up.
- You are considering another eMAG market (Hungary, Bulgaria) or Trendyol in parallel and want it done properly the first time.
- You are not looking for a task-taker but for someone who owns the result and says plainly when something is not worth doing.
Want to sell on eMAG? This is how we start
An eMAG Marketplace seller account is available to registered businesses only - a company or sole trader with a valid EU VAT number; private individuals cannot sell on the platform. If you have the business, we take over the rest of the process: from paperwork to the first campaign.
Seller account and documents
Registering the account for your business: company details, tax ID, bank account and the documents eMAG requires. Verification takes a few days - we prepare the complete set so the application is not rejected.
Catalogue and listings
Product pages built to the platform requirements: correct category, descriptions, photos, attributes and EAN codes. If the product already exists in the eMAG catalogue, we attach your offer instead of creating a duplicate.
Delivery and returns
We choose the logistics model: shipping from your warehouse, eMAG courier with Easybox lockers or eMAG fulfilment (FBE). We set delivery times and the returns process, because account metrics depend on them.
First eMAG ADS campaign and routine
Promotion starts only on a tidy account: a budget matched to the category, prices with margin left after commission, and a weekly rhythm of checking listings, orders and reviews.
eMAG commissions: how much it costs to sell on eMAG
The eMAG commission is charged on the sale price of every order and depends on the product category - usually between 7% and 23%. eMAG does not publish a single commission grid per category: the exact rate is in your seller contract and in the account panel, separately for each category you list in. Opening the account is free, so you only pay when you sell.
On top of the commission come the costs a percentage does not show: shipping and returns (or storage and delivery fees in eMAG fulfilment, if you use FBE), the eMAG ADS budget and the work on the catalogue. That is why, before launch, we calculate the margin after commission and logistics for your actual products, not a category average.
If the margin does not work, we say so before you invest in listings. If it does, you know from day one what price you can compete at.
What we calculate before launch
- The commission of the category you list in, charged on the net sale price.
- Two-way shipping and the return rate typical for the category - or FBE fees if you choose eMAG fulfilment.
- Promotion budget: eMAG ADS campaigns, platform campaigns and the Genius programme.
- The price you compete at in the category - and the margin left after all of the above.
Ongoing management, audit or consulting
Ongoing management
Audit and consulting
What you get
Work done on the account
A diagnosis and recommendations to implement yourself
Duration
Continuous cooperation
One-off
Who does the work
We do, on your account
Your team, with our guidance
When it is better
No spare hands or no platform experience
You have a team but lack direction or a second pair of eyes
An audit is often a good start for ongoing cooperation too - we begin there when an account has history and we need to understand what happened on it. See eMAG account audit and consulting.
Three pricing models
01
Retainer
A fixed monthly fee for an agreed scope. Predictable cost, a good fit when entering a market and when sales are stable.
02
Success fee
Compensation tied to results. It makes sense when sales already exist and there is something to scale - we share the risk with you.
03
Hybrid model
A lower fixed fee plus a share of the result. The most frequently chosen one, because it covers the cost of work and ties our interest to yours.
Scope and rates are agreed after a conversation about your account - ranges for all services are in our pricing.
Common questions about account management
The day-to-day work on the account: adding and fixing listings, prices and promotions, eMAG ADS campaigns, handling orders, returns and customer messages, watching the rating and compliance with platform requirements. We agree the scope at the start and put it in writing - you know what is on our side and what stays with you.
No. You open the seller account on your EU company with an active EU VAT number, and we work on it as a user with permissions. Settlements with eMAG and taxes stay with your company - we run the sales.
It depends on scope and catalogue size - running a hundred SKUs looks nothing like running several thousand with an integration. Ranges for all services are in our pricing, and a specific quote follows a conversation about the account, because only then is the real workload clear.
Yes - working on listings and campaigns requires access to the seller panel, ideally a separate user account with permissions matched to the scope. We do not need access to your banking or to any system unrelated to selling on the platform.
Fixing what blocks sales works immediately - a listing rejected by validation starts showing within days. Building position and reviews takes months, because that cannot be bought. The honest answer: first changes within weeks, a stable result after a full season.
eMAG covers Romania, Hungary and Bulgaria - we handle all three. We also run Trendyol accounts, and if you sell across several channels we connect them with an order management system.
Yes, that is a common starting point. We begin with a review of what happened: metrics, open cases and listing history. If the platform has imposed restrictions, we say plainly what can be undone and what simply takes time.
An audit is a one-off diagnosis with a list of recommendations your team implements. Ongoing management means we do that work. Many clients start with an audit and decide about continuous cooperation afterwards.
It depends on the product category - usually between 7% and 23% of the net sale price. eMAG does not publish a single rate table per category; the exact percentage is in your seller contract and in the account panel. Work out the real margin with the eMAG profitability calculator, adding shipping, returns and the promotion budget.
Let us check whether there is anything worth doing
Tell us what you sell and where the account stands. We will say where we would start - or tell you plainly that at this stage you do not need an agency.
Get in touch