Review of the current state
We start with what is already there: listings, metrics, campaigns, margin. The output is a list of fixes ordered by impact on sales, not by how easy they are.
eMAG agency
We run your eMAG seller account - from the first listing to the sales result
Launching sales on eMAG, looking for an agency to run an account that is already live, or are sales not going the way they should? As an eMAG agency we take care of listings, eMAG ADS campaigns and the day-to-day management of the account. At the start we agree which tasks we take over and which stay with your team.
Launching sales, a live account or sales that are not working - three situations, one agency
Three situations bring clients to us. Launching sales: you have the goods and the company, you need an account, listings and an order-handling process, and then someone to run the agreed areas. A live account: sales exist but eat up too much time - we take over selected duties and grow the sales. Sales that are not working: the account is live but the results disappoint - we pinpoint the problem (prices, listings, account metrics, campaigns) and put a recovery plan in place.
Running an eMAG account means systematically watching a dozen things at once: whether listings are live and correctly described, whether prices still hold a margin after commission and currency conversion, whether stock matches the warehouse, whether campaigns are burning budget, and whether account metrics are drifting towards the threshold where the platform starts limiting visibility.
As a marketplace agency we have been working for five years across nine European markets - 210 seller accounts have passed through our hands. On eMAG we handle the platform's three markets: Romania, Hungary and Bulgaria. We work on your account, your data and your pricing decisions.
eMAG account management: what we actually do
We take the whole thing or single areas - and in each of them we can work alongside your own team.
01
Catalogue and listings
Creating and cleaning up listings, descriptions built for platform requirements, attributes, images, variants and fixing the validation errors that block publication.
Learn more 02eMAG ADS campaigns
Running campaigns and keeping cost of sale under control: structure, bids, exclusions and budget spread across the seasonality of your category.
Learn more 03Account health
Account metrics, dispatch times, complaints in the panel, customer questions and reviews - the area that most often quietly reduces the visibility of your offers. Warehouse, shipping and returns stay on your side.
Learn more 04Pricing and profitability
We calculate the margin after commission, logistics and currency conversion and respond to competitors' moves instead of blindly cutting the price. The scope of analysis and responsibility for prices depend on the contract and on the data you share.
Learn more 05Assortment decisions
Before we publish hundreds of listings, we check which categories have room for your goods and at which price points.
Learn more 06Integration and automation
Connecting eMAG to your system, synchronising stock and prices, and scripts that close the gaps where the process keeps jamming.
Learn more
Contact
Let us talk about your eMAG account
Tell us what you sell, whether you already have an eMAG account and what kind of support you need. We reply by email to agree the scope and the next step - and set up a call if needed.
Tell us about your account or launch plan
Four steps from taking over the account to ongoing management
Fixing the basics
First whatever is blocking: validation errors, gaps in product cards, prices with no margin, unanswered customer questions. Without that, advertising only accelerates the losses.
Growth
Only on a tidy account do we switch on catalogue expansion and campaigns - with a budget matched to category seasonality and to what the account can actually handle.
Steady rhythm and reporting
A steady rhythm of work plus a report that says what changed and why. Without the report, account management turns into an invoice with nothing behind it.
What we do and what stays on your side
Your company
Listings and catalogue
We create and fix listings and keep an eye on validation and the completeness of product pages
You provide product data, images and availability information
Prices and margin
We calculate the margin after commission and logistics and propose price changes
You make the pricing decisions; the scope of analysis depends on the contract and the data you share
eMAG ADS campaigns
Structure, bids, budget, creative tests and the report
You set the media budget and approve changes to it
Orders and messages
Order handling in the panel, replies to buyers, complaints in the panel, keeping to deadlines
You pack and ship the orders; in the FBE model eMAG does it
Returns
We set the returns rules in the panel and watch the metrics
Receiving and checking returned goods is done by your warehouse or logistics operator
Reporting and decisions
A monthly report by email, a meeting on request
You have constant access to the eMAG account data and decide the direction
We put the division in writing in the contract before the start. If some tasks are to stay with you, we work alongside your team - no duplicated work and no gaps.
When our management makes sense
- You have the goods and want to enter eMAG, but nobody in the company has time to run it day to day.
- The account is live, sales have stalled, and it is unclear whether prices, listings or account metrics are to blame.
- You list hundreds or thousands of SKUs and manual updating has stopped adding up.
- You are considering another eMAG market (Hungary, Bulgaria) or Trendyol in parallel and want it done properly the first time.
- You are not looking for a task-taker but for someone who owns the result and says plainly when something is not worth doing.
Want to sell on eMAG? This is how we start
An eMAG Marketplace seller account is available to registered businesses only - a company or sole trader with a valid EU VAT number; private individuals cannot sell on the platform. If you have the business, we take over the rest of the process: from paperwork to the first campaign.
Seller account and documents
Registering the account for your business: company details, tax ID, bank account and the documents eMAG requires. Verification takes a few days - we prepare the complete set so the application is not rejected.
Catalogue and listings
Product pages built to the platform requirements: correct category, descriptions, photos, attributes and EAN codes. If the product already exists in the eMAG catalogue, we attach your offer instead of creating a duplicate.
Delivery and returns
We choose the logistics model: shipping from your warehouse, eMAG courier with easybox lockers or eMAG fulfilment (FBE). We set delivery times and returns rules in the panel, because account metrics depend on them; the shipping itself and receiving returns are handled by your warehouse or operator.
First eMAG ADS campaign and ongoing management
Promotion starts only on a tidy account: a budget matched to the category, prices with margin left after commission, and a weekly rhythm of checking listings, orders and reviews.
eMAG commissions: how much it costs to sell on eMAG
The eMAG commission is charged on the sale price of every order and depends on the product category - according to eMAG Marketplace, between 7% and 25%. The exact rate for each category is in your seller contract and in the account panel. Opening the account costs nothing and you pay commission on completed orders; preparing listings, logistics and the promotion budget, however, are costs you carry before the first sale.
On top of the commission come the costs the percentage alone does not show: shipping and returns (or storage and delivery fees in eMAG fulfilment, if you use FBE), the eMAG ADS budget and the work on the catalogue. Whether a product is profitable on eMAG comes down to the sum of these items, not the commission rate alone.
Check the rough margin for your products in our calculator - you enter the price, the purchase cost, the category commission and the costs of logistics, returns and promotion. If the numbers come out on the edge, it is worth talking before you invest in listings.
What makes up the cost of selling on eMAG
- The category commission, charged on the net sale price of a completed order.
- Two-way shipping and returns - or FBE fees if you choose eMAG fulfilment.
- Promotion budget: eMAG ADS campaigns, platform campaigns and the Genius programme.
- Work on the catalogue and account management - done in-house or handed to an agency.
Ongoing management, audit or consulting
Ongoing management
Audit and consulting
What you get
Work done on the account
A diagnosis and recommendations to implement yourself
Duration
Continuous cooperation
One-off
Who does the work
We do, on your account
Your team, with our guidance
When it is better
No spare hands or no platform experience
You have a team but lack direction or an objective pair of eyes
An audit is often a good start for ongoing cooperation too - we begin there when an account has history and we need to understand what happened on it. See eMAG account audit and consulting.
Three pricing models
01
Retainer
A fixed monthly fee for an agreed scope. Predictable cost, a good fit when entering a market and when sales are stable.
02
Success fee
Compensation tied to results. It makes sense when sales already exist and there is something to scale.
03
Hybrid model
A lower fixed fee plus a share of the result - it covers the cost of work and ties our interest to yours.
A typical engagement runs for a minimum of 3 months with one month's notice; the detailed terms are set out in the contract. Every month you receive a report by email, you have constant access to your eMAG account data, and we set up a meeting on request. Scope and rates are agreed after a conversation about your account - ranges for all services are in our pricing.
Common questions about account management
The day-to-day work on the account: adding and fixing listings, prices and promotions, eMAG ADS campaigns, handling orders and customer messages in the panel, complaints in the panel, watching the rating and compliance with platform requirements. Warehouse, shipping and the physical handling of returns stay with your company or logistics operator. We agree the scope at the start and put it in writing - you know what is on our side and what stays with you.
Yes, that is a common starting point. We begin with a review of what happened: metrics, open cases and listing history - and build a recovery plan on that basis. If the platform has imposed restrictions, we say plainly what can be undone and what simply takes time.
Yes - working on listings and campaigns requires access to the seller panel, ideally a separate user account with permissions matched to the scope. We do not need access to your banking or to any system unrelated to selling on the platform.
A typical engagement runs for a minimum of 3 months with one month's notice. Scope, pricing model and access rights are set out in the contract before the start, so from day one you know what is on our side and what stays with your team.
Every month you receive a report by email: what we changed, why, and how account metrics, sales and campaigns look. You have access to your eMAG account data at all times, and on request we set up a meeting to go through the report and the next steps.
It depends on scope and catalogue size - running a hundred SKUs looks nothing like running several thousand with an integration. Ranges for all services are in our pricing, and a specific quote follows a conversation about the account, because only then is the real workload clear.
No. You open the seller account on your EU company with an active EU VAT number, and we work on it as a user with permissions. Settlements with eMAG and taxes stay with your company - we run the sales.
Fixing what blocks sales works immediately - a listing rejected by validation starts showing within days. Building position and reviews takes months, because that cannot be bought. The pace depends on the state of the account, the products, prices, budget and category seasonality - which is why the first report shows what we changed, and the following ones show what came of it.
eMAG covers Romania, Hungary and Bulgaria - we handle all three. We also run Trendyol accounts, and if you sell across several channels we connect them with an order management system.
An audit is a one-off diagnosis with a list of recommendations your team implements. Ongoing management means we do that work. Many clients start with an audit and decide about continuous cooperation afterwards.
It depends on the product category - according to eMAG Marketplace, between 7% and 25% of the net sale price. The exact percentage for each category is in your seller contract and in the account panel. Work out the real margin with the eMAG profitability calculator, adding shipping, returns and the promotion budget.
Let us check whether there is anything worth doing
Tell us what you sell and where the account stands. We will say where we would start - or tell you plainly that at this stage you do not need an agency.
Get in touch