#Knowledge base

Warranty on eMAG
Marketplace.

In this guide we will show you how to set the warranty attribute correctly for the products you offer.

eMAG dashboard - how to start selling with harta marketplace agency

What are the benefits of setting
a warranty on eMAG?

Greater competitiveness
Buyers often prefer products with a warranty, which can increase your sales compared with competitors offering similar products without one.
Increased customer trust

A warranty makes customers feel more confident about buying from you. That can lead to a higher conversion rate.

Better visibility and a stand-out offer
eMAG can promote offers with a warranty more effectively – they may appear higher in search results or carry extra badges, which draws customers’ attention.
Lower risk of returns
If a customer knows the product has a warranty, they may be less inclined to return it within the standard return window – instead, they will use the warranty if a problem comes up.
Building customer loyalty
A customer who has a good experience with your warranty may come back for more, knowing that you care about their satisfaction.
Better reputation on the platform
Good customer reviews and a lower return rate can improve your rating as a seller on eMAG, which increases your credibility over the longer term.
In short: you can set a warranty on a single offer in the offer editor (advanced view, the Warranty field), or in bulk with an XLS sheet from Products -> Product categories, column Stock & Price – in the sheet this is column S. The warranty period on eMAG is given in months, not years – that is the single most common slip on a first import.

How do you set a warranty on eMAG? Warranties on eMAG can be set manually or in bulk. Use the links below to jump to the right section of the guide.

  1. Setting a warranty manually on eMAG – suitable when you set the parameter for a small offer.
  2. Bulk warranty change through an XLS sheet – the advanced option – a great choice when we want to make changes across several hundred or several thousand offers.

Setting a warranty manually on eMAG.

1. To set a warranty on eMAG, log in to the admin panel and then go to the My offers -> General tab.

Moje Oferty in eMAG - guide to changing the warranty from harta.agency

2. Next we open the offer for editing using the small pencil button.

editing a product warranty in eMAG - harta guide

3. We select the advanced view. Additional fields will appear, among them the warranty.

advanced offer view in eMAG - harta guide

4. In the „Warranty” field we enter the right value. On eMAG, the warranty period is given in months. So if it is meant to be 2 years – we enter „24”.

how to change product warranties manually in eMAG Marketplace - Harta agency guide

5. We save the changes. Done.

offer view in eMAG - guide to changing the warranty from harta

With this method you can make changes quickly on individual offers.

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Bulk warranty change on eMAG through an XLS sheet.

To change the warranty attribute in bulk on eMAG, we will need a program that handles XLS spreadsheets. The best choice here is Microsoft Excel, which we recommend, because other programs can distort the sheet and prevent a correct import.

1. We start by logging in to the eMAG admin panel and then go to the Products -> Product categories tab.

generating an excel file with the warranty - harta.agency guide

2. Next we select the column Stock & Price.

generating an xls with the warranty in eMAG

3. The next step is to generate an XLS sheet with the list of our offers. This is done with the Update Offer button, and after pressing it we have to wait for the file to be generated. Depending on the size of your offer, this can take anything from a few dozen seconds to a few minutes. Once it is ready, the button will turn dark blue, which means we can download the sheet.

The file can be generated for the whole offer or separately for individual categories.

the process of generating a file with the warranty attribute in eMAG Marketplace

4. We open the file and go to the sheet Oferty.

editing the excel file with the warranty in eMAG Marketplace harta agency

5. We go to column S, where we edit the individual rows that correspond to the offers. On eMAG, the warranty period is given in months. So if it is meant to be 2 years – we enter „24”. Once the new values are in, we save the file.

changing the warranty attribute in excel for eMAG Marketplace Harta.agency guide

6. We go to the eMAG admin panel and select the tab Import z Excela.

importing an XLS file in eMAG Marketplace warranty harta agency

7. Next we select the button Importuj XLS.

adding an excel file with the warranty to eMAG Harta.agency

8. We add our file and click Dodaj.

how to add a file with the warranty to eMAG.ro

9. We wait for the file to be processed and then check whether the import completed successfully.

import error, partially imported - guide - harta marketplace agency

Did the import fail or only go through partially? Write to us or leave a comment. We will check what happened and suggest a solution.

A warranty is one of the attributes that build trust in an offer – alongside complete GPSR data, a good description and a sensible price. To check whether your price can hold its own in the category, start with an eMAG category market analysis, and work out the margin after commission with the eMAG profitability calculator. See also: